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TERMS & CONDITIONS

Agreement:   By purchasing from MANX MOHAIR AND /OR ISLE OF MAN GOATS you are automatically agreeing to the Terms and Conditions detailed below.

Intellectual Property:  The Site and its original content, features and functionality are owned by MANX MOHAIR and ISLE OF MAN GOATS and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Payment & Security:   All payments are processed securely through PayPal using a PayPal account or by using Visa, Mastercard, American Express, Solo or most other forms of card. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Purchasers may use the site as a guest or create an account. Orders from outside the UK will be charged in GBP at the conversion rate utilised by your card issuer.

Trade Description Act:  Descriptions and properties of items on this website are correct at time of addition to the website. Any changes will be made as soon as the proprietors are aware of them. Due to different screen colour settings, colours, particularly of YARNS, may vary slightly on the screen from real life. We do our best to give a full description of the items and we strongly recommend reading each product’s description for sizes, colours, weights, material, design and postage before you go ahead with the purchase.

Customs:   It is the customer’s responsibility to pay for their own country’s customs upon receiving goods.

Stock Availability:  This is subject to demand and changing stock lines. While every effort is made to maintain the accuracy of stock in the webshop, there may be times when items go out of stock or will no longer be available. In this case we will offer an alternative, advise you of the date the item is likely to be in stock again or offer a refund.

Shipping:  Unless stated otherwise in product description, all items are in stock and ready to be despatched. Please allow 7-10 working days for delivery within the UK and up to 21 days to all other destinations. All orders are shipped by Royal Mail.

Returns:  Orders cannot be cancelled once goods have been shipped. However, you have the right to cancel and return an item within 7 days of receipt. At Manx Mohair and Isle of Man Goats we work hard to ensure that you are satisfied with your product and the service you received. In the unlikely event that your purchase is not to your satisfaction, please email us via our email address within 24 hours of receiving the parcel, and return the item in the original packaging within 7 days. Items must be unused and in original condition. WE CANNOT REFUND ON YARN THAT HAS BEEN KNITTED. PLEASE NOTE OUR YARNS ARE ARTISAN SPUN AND MAY CONTAIN SMALL SLUBS OR SMALL IRREGULARITIES IN THE PLY. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. Once we receive the goods back, in perfect condition, we will refund you the cost of the item into your account within 14 days. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods.

Descriptions.
Items described as 'Manx' refer to the country of ORIGIN of the product. All measurements and weights are approximate. Colour may vary slightly from the photographs on the web page.

Copyright
All images are copyright protected

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. When you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Paypal and all major credit and debit cards. Your purchase is made in British Pounds Sterling. If your card is in another currency the conversion will be made by your card issuer.

After confirming your order you will receive two emails. One from us confirming receipt of your order request and another from PAYPAL confirming that your card has been authorised. The contract document for your purchase will be the invoice, which we provide when your order is dispatched.

In the unlikely event that we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason, we will always contact you first for instruction.

ABOUT MANX MOAHAIR AND ISLE OF MAN GOATS
Manx Mohair and Isle of Man Goats provides the services available on the Website. Your use of this Website is governed by these Terms and Conditions. By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions.

These terms and conditions are applicable to the supply of products made and/or supplied by the Seller, referred to as "MANX MOHAIR" and/or "ISLE OF MAN GOATS" and to the buyer hereafter referred to as the "Customer".

If you need to contact us, you can do so via email at info@manxmohair.com.

Our Contact details:
BALLANORMAN FARM
BALLAUGH
ISLE OF MAN
IM7 5BP
Tel: +44 (0)1624 897070

VAT
All prices quoted include VAT at prevailing rates, where applicable. This includes postage.

INTERNATIONAL CUSTOMER
Customers from outside the Isle of Man, UK and Channel Islands can only pay by International credit card and must pay in Great Britain Pounds unless otherwise specified. If you are experiencing difficulty please contact at info@manxmohair.com. All other terms and conditions apply.

LAW
These terms and conditions are governed and shall be interpreted in accordance with Isle of Man Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

COMPLAINTS
If you wish to complain about any matter in respect of the goods please contact Customer Services by emailing info@manxmohair.com

While MANX MOHAIR AND ISLE OF MAN GOATS uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and MANX MOHAIR AND ISLE OF MAN GOATS will not be responsible for any errors or omissions or for the results arising from the use of such information. We take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

MANX MOHAIR IS REGISTERED AT THE COMPANIES REGISTRY ISLE OF MAN: BUSINESS NUMBER 024522B
ISLE OF MAN GOATS IS REGISTERED AT THE COMPANIES REGISTRY ISLE OF MAN: BUSINESS NUMBER 024521B
 
Credit Card Security
For your added security we utilise the services of PAYPAL to manage all our credit and debit card transactions. PAYPAL are a leading worldwide third-party payment service provider. Your credit card details are always secure and are not shared with us at any time. Once your order is completed your payment details will be given to PAYPAL who then authorise your card. Your card is not debited until we confirm shipment. You will not be charged ahead of dispatch.

Privacy Policy
MANX MOHAIR AND ISLE OF MAN GOATS do not disclose buyers' information to third parties other than our payment partner PAYPAL.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They may also be used more extensively if you choose to register as a customer, to store address details in our database. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

If a customer wishes for their information to be removed from our database, this should be requested in writing to MANX MOHAIR, BALLANORMAN FARM, BALLAUGH, ISLE OF MAN IM7 5BP or by email to info@MANXMOHAIR.com. Please note, credit card and debit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. MANX MOHAIR or any associated companies may use these for marketing purposes.

Third Party Links
MANX MOHAIR AND ISLE OF MAN GOATS will not be responsible nor liable for your use of any other websites which may be accessed via links within this website. MANX MOHAIR AND ISLE OF MAN GOATS does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with MANX MOHAIR OR ISLE OF MAN GOATS.